People Matter

Product Specialist (L3 application support)



Product, Customer Service
Bengaluru, Karnataka, India · India
Posted on Tuesday, July 9, 2024

SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, IT and enterprise operations, and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that
drive the highest value for customers. We are one of the largest and fastest growing AI portfolios. We are on a mission to build a “World Class Engineering Team” with a high performance culture. Over 3000 talented leaders, data scientists, and other professionals incubate and build SymphonyAI Group solutions.

Job Description

• Experience in handling software product customers for Delighted Customer Support.
• Ability to participate in team activities and be a customer advocate for the assigned list of customers.
Willingness to carry out the various activities assigned to them and complete them to closure. Overall
open mindedness to be able to take up any activity with a positive attitude and a willingness to learn
new skills and technologies.
• Handling customer attention, following up on customer issues and clarifications, carry out first line of
troubleshooting steps, work with Development/Testing teams to get customer issues resolved
• Open to 24/7 work timings
• Web and Database Support – with a clear understanding of the basics of the application, technology
and domain.
• Considerable experience in dealing with a wide range of customers with high level support and
understanding and excellent communication skills – both verbal and written
• Considerable experience, including delivering support for web and database applications in a variety of
professional environments.
• Relevant technical experience to include Application support, database maintenance and migration
activities, exposure SQL & Dot Net
 Good knowledge on IIS
 Fundamental skill on API
 Good understanding of Incident/change/problem management
 Application troubleshooting skill
Exposure and working knowledge of one or more ITSM tools in the capacity of an administrator.

About Us

SymphonyAI Summit (Enterprise IT), an innovative AI-powered firm based in Palo Alto, California.. Our product range includes ITSM, ITAM, digital agent, and service automation solutions. With a global footprint covering North America, South East Asia, the Middle East, and India, we're at the forefront of IT innovation. Recognized as an honorable mention in the 2023 Gartner Magic Quadrant for ITSM Platforms and consistently awarded as a Gartner Peer Insights Customers' Choice for five consecutive years, Summit leads the way in industry innovation.