People Matter

HR Operations Partner - EMEA



People & HR, Operations
London, UK · United Kingdom
Posted on Monday, July 8, 2024

JOIN US! As an HR Operations Partner, you will be instrumental in creating and maintaining an exceptional work experience for our employees across multiple European countries. You will collaborate closely with the People team to implement and manage global HR processes, making the entire employee lifecycle seamless, modern, and efficient. Your role encompasses a wide range of responsibilities, from onboarding to offboarding, and data management to M&A activities, all designed to support our growing organization.

Job Description

Key Responsibilities:

  • Global HR Operations Collaboration:

    • Serve as a key member of the global HR Operations team to enhance internal HR productivity.
    • Create, streamline, and maintain people processes to provide a modern and efficient experience for HR team members and employees.
  • Expansion into New Locations:

    • Participate in establishing HR Operations in new countries, ensuring necessary documentation, applications, and processes are developed and maintained.
  • HR Systems and Data Management:

    • Partner with the HR systems team to maintain data integrity, processes, and foundational record-keeping elements across our HR tech stack.
  • Employee Lifecycle Management:

    • Manage the full lifecycle of new hire onboarding, including delivering orientations.
    • Conduct exit interviews and manage the offboarding process, sharing feedback with HRBPs and managers.
    • Handle employment verification processes for specific countries within the region.
    • Manage and update employee files.
  • Audit and Compliance Support:

    • Support and prepare documentation for internal and external audits.
    • Administer and track HR and business compliance training across various countries.
  • Employee Support:

    • Serve as the first point of contact for employees and HRBPs, delivering high-quality service and support in a timely manner.
    • Respond to employee queries related to time off policies and administration in our time management system.
  • Other Responsibilities:

    • Perform additional duties as required to support the HR Operations function.


  • Minimum of 3 years’ experience in Human Resources as an Operations Partner, Specialist, or Coordinator.
  • Exceptional customer service and problem-solving skills, with the ability to troubleshoot and resolve cases/issues efficiently.
  • High level of integrity with the ability to build trusting relationships with employees, managers, and HR team members.
  • Detail-oriented and highly organized, able to work comfortably under pressure, and meet required deadlines.
  • Proficiency in French and experience in global work environments where French language skills are necessary.
  • Proficient in using HRIS and Talent Acquisition platforms such as UKG, Workday, ADP, ICIMS, Greenhouse.
  • Proficient in using Microsoft Office Suite, including Excel and Outlook.

About Us

SymphonyAI is a rapidly growing enterprise AI SaaS company, serving over 1500 enterprise customers worldwide. Our team of over 3,000 professionals, spread across more than 30 countries, is dedicated to shaping the future of AI in critical industries such as retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Join us in our mission to drive digital transformation and innovation across these industries.

SymphonyAI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.