JOIN US! SymphonyAI Financial Services is seeking a skilled and experienced Service Delivery Manager to join our team on a contract basis. The Service Delivery Manager will play a critical role in ensuring the successful delivery of our SaaS software solutions to our clients, with a particular focus on Azure-based environments.
Job Description
Responsibilities:
- Manage the end-to-end service delivery process for our SaaS software solutions, ensuring timely and high-quality delivery to clients.
- Collaborate closely with internal teams, including product development, engineering, and customer success, to ensure alignment on service delivery objectives and priorities.
- Serve as the primary point of contact for clients throughout the service delivery lifecycle, providing regular updates, addressing concerns, and managing expectations.
- Develop and maintain detailed project plans, timelines, and resource allocations to ensure smooth execution of service delivery activities.
- Proactively identify and mitigate risks and issues that may impact service delivery timelines or quality.
- Monitor and report on key service delivery metrics, including client satisfaction, service level agreements (SLAs), and project milestones.
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the service delivery process.
- Stay abreast of industry trends and best practices related to SaaS software delivery and Azure-based environments.
Requirements:
- Proven experience in service delivery management, preferably in a SaaS software environment.
- Strong understanding of cloud computing concepts, with specific experience in Azure environments preferred.
- Excellent project management skills, with the ability to prioritize competing demands and drive projects to successful completion.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Demonstrated ability to thrive in a fast-paced, dynamic environment with tight deadlines and evolving priorities.
- Highly organized with keen attention to detail and a focus on delivering results.
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