People Matter

Manager, Professional Services Engineering

AIX Ventures

AIX Ventures

Sales & Business Development
Palo Alto, CA, USA
Posted on Friday, May 10, 2024

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role:

At Aisera, you will be driving deployment and use of cutting edge Conversational AI solutions in our customer environments. We’re building a world-class Customer Operations team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Service Engineer partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. This involves activities such as: Managing as well as overseeing the quality of implementations, setting up integrations to customer’s systems, designing and implementing Robotic Process Automations (RPA), running health checks etc. You will lead the charge in defining the best practices for customer implementations to get the most out of our AI solutions. This is a highly visible role with unbound growth opportunities.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.


  • Primary technical point of contact for onboarding customers
  • Escalation Manager for all technical matters related to implementation
  • Enforce best practices and quality check on all implementation components
  • Onboard Aisera customers owning the end to end process from requirement analysis to go-live
  • Develop custom workflows/RPAs based on customers’ requirements (requires javascript experience)
  • Triage any technical issues reported by customers and work with Engineering toward the resolutions
  • Stay current with the most recent changes to our product and educate customers on our offerings and updates
  • Lead a team of fellow Service engineers who are performing the role.

Basic Qualification:

  • 8+ years of software implementation experience working directly with customers collecting requirements and providing solutions
  • 7-9 years of consulting experience with excellent process management skills
  • Knowledge/Familiarity with SSO, REST APIs, AWS and software integrations
  • Development experience with Python, Java, Javascript or other scripting/programming languages
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
  • Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
  • Bachelor’s or higher degree in data science, computer science, engineering, or related technical field

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.