People Matter

Business Operations Analyst

AIX Ventures

AIX Ventures

IT, Sales & Business Development, Operations
Palo Alto, CA, USA
Posted on Friday, May 10, 2024

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role:

The Business Operations Analyst plays a critical role in ensuring smooth and efficient operations within the organization. They are responsible for analyzing processes, identifying areas for improvement, implementing solutions, and optimizing workflows to enhance productivity and performance across various departments.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.

Responsibilities

  • Analyze existing business processes and workflows to identify inefficiencies and areas for improvement.
  • Develop and implement strategies to streamline operations and increase efficiency.
  • Collaborate with cross-functional teams to gather requirements, prioritize initiatives, and drive projects to completion.
  • Conduct data analysis to identify trends, patterns, and opportunities for optimization.
  • Create and maintain documentation of processes, procedures, and best practices.
  • Provide training and support to team members on new processes and tools.
  • Monitor key performance indicators (KPIs) to track progress and measure the effectiveness of operational improvements.
  • Identify risks and potential disruptions to operations, and develop mitigation strategies.
  • Assist in the implementation of new systems, tools, and technologies to support business operations.
  • Stay informed about industry trends, best practices, and emerging technologies related to business operations.

Qualifications:

  • Proven experience (2-6 years) in business operations, process improvement, or project management.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Proficiency in data analysis tools and techniques (e.g., Excel, SQL) and project management software (e.g., Asana, Trello).
  • Demonstrated ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
  • Knowledge of business process modeling methodologies (e.g., BPMN, Six Sigma) is a plus.
  • Strong problem-solving skills and a proactive approach to identifying and resolving issues.
  • Ability to adapt to change and embrace new technologies and methodologies.
  • Certification in project management or process improvement (e.g., PMP, Lean Six Sigma) is desirable.
  • Bachelor's degree in Business Administration, Operations Management, or a related field. (Master's degree preferred)

Aisera is Global and our success draws upon the diverse viewpoints, skills, and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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